ReplaiPM Order Messaging sends WhatsApp order notifications to your WooCommerce customers from your shop's own WhatsApp number: the moment an order is placed, paid, shipped, ready for pickup or refunded, with the tracking number and courier filled in. Unpaid and on-hold orders get a follow-up with a pay link that works on any device. Abandoned checkouts get a WhatsApp message with a link that rebuilds the exact cart.<\/p>\n\n
When customers reply, the message lands in one inbox, where Replai's assistant answers with the order already known.<\/p>\n\n
No Meta Business API application, no template approval, no per-message fees. The plugin delivers order events to your Replai workspace; Replai pairs to your existing WhatsApp number by QR, like WhatsApp Web, and sends every message at a human pace with hourly and daily caps.<\/p>\n\n
Free, without an account<\/strong><\/p>\n\n Every order gets a Message on WhatsApp box: the customer's number in international form and a ready message for the order's status, with the pay link for unpaid orders and the tracking number for shipped ones. Press Open in WhatsApp, check the message and send it from your own phone. No Replai account needed.<\/p>\n\n What you get with Replai<\/strong><\/p>\n\n What automatic sending needs<\/strong><\/p>\n\n A Replai account (https:\/\/replai.pm). Order messages are included in the Growth and Pro plans, and every store can try them free for 7 days, with no card. Sending is off and test mode is on when you first connect, so every message goes to your own phone until you decide otherwise.<\/p>\n\n Automatic messages and cart recovery use Replai, a service operated by Replai (https:\/\/replai.pm), to send WhatsApp messages on your behalf. They do not work without it. The Message on WhatsApp box on each order works without Replai.<\/p>\n\n What is sent, and when<\/strong><\/p>\n\n WhatsApp links<\/strong><\/p>\n\n When you press Open in WhatsApp on an order, your browser opens wa.me, a WhatsApp service operated by Meta, with the customer's number and your message in the link. Nothing is sent until you press send in WhatsApp. WhatsApp's terms: https:\/\/www.whatsapp.com\/legal\/terms-of-service and privacy policy: https:\/\/www.whatsapp.com\/legal\/privacy-policy<\/p>\n\n Consent<\/strong><\/p>\n\n The plugin offers two modes, chosen in its settings. In \"note\" mode, order updates are treated as transactional and a line under the phone field says WhatsApp updates will be sent. In \"checkbox\" mode, an explicit opt-in checkbox is added to checkout, its answer is stored on the order, and Replai honours a \"no\".<\/p>\n\n Replai's terms: https:\/\/replai.pm\/legal\/terms\nReplai's privacy policy: https:\/\/replai.pm\/legal\/privacy<\/p>\n\n\n The plugin is free, and the Message on WhatsApp box works without an account. Automatic sending needs a Replai plan that includes order messages, Growth or Pro. Every store can try it free for 7 days, with no card, once per store.<\/p><\/dd>\n Yes. Every order gets a Message on WhatsApp box with the customer's number and a message for the order's status, which opens in WhatsApp for you to send by hand. Automatic messages, follow-ups, abandoned cart recovery and the shared inbox need Replai.<\/p><\/dd>\n No. Replai pairs to the WhatsApp number you already have as a linked device, the same way WhatsApp Web does. There is no Meta application, no template approval and no per-message fee. The trade-off is that the number should be treated with care, which is why sending is paced and capped.<\/p><\/dd>\n No. Sending is off and test mode is on when you connect. Every message goes to your own WhatsApp number with a TEST tag until you switch sending on deliberately.<\/p><\/dd>\n In checkbox mode their answer is stored on the order and Replai does not message them. In any mode, a customer who replies STOP is never messaged again from that number.<\/p><\/dd>\n Yes. Every status your store uses, including ones added by other plugins, gets its own message that you switch on or off.<\/p><\/dd>\n Yes. Abandoned checkout capture and the consent checkbox work on both the classic and the block checkout, and orders are read the same way with high-performance order storage on or off.<\/p><\/dd>\n No. Order events are delivered after the order is saved and the checkout does not wait on them. If Replai were unreachable, the order still completes normally.<\/p><\/dd>\n Yes, for order updates: add Order created and Order updated webhooks under WooCommerce, Settings, Advanced, Webhooks with the same delivery URL and secret. Abandoned checkout recovery needs the plugin, because an unfinished checkout never becomes an order and so never fires a webhook.<\/p><\/dd>\n Order events are sent to Replai and stored in your Replai workspace. Captured carts are stored in a table in your own WordPress database, which is removed when the plugin is deleted.<\/p><\/dd>\n Ask in this plugin's support forum on WordPress.org, and we answer there, so the next shop with the same question finds the answer too.<\/p><\/dd>\n\n<\/dl>\n\n\n\n
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How much does it cost?<\/h3><\/dt>\n
Does it do anything without a Replai account?<\/h3><\/dt>\n
Does this use the official WhatsApp Business API?<\/h3><\/dt>\n
Will it message customers as soon as I activate it?<\/h3><\/dt>\n
What happens to a customer who does not want messages?<\/h3><\/dt>\n
Does it work with custom order statuses?<\/h3><\/dt>\n
Does it work with the block checkout and HPOS?<\/h3><\/dt>\n
Does it slow down my checkout?<\/h3><\/dt>\n
Can I use WooCommerce's own webhooks instead?<\/h3><\/dt>\n
Where is the data stored?<\/h3><\/dt>\n
Where can I get help?<\/h3><\/dt>\n
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